Refund policy

At CartyFix, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request must be made within [3 DAYS] of receiving your order.

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be returned in its original packaging with all tags, accessories, and manuals included.

  • You must provide proof of purchase (order confirmation or receipt).

Items that do not meet these conditions may not be eligible for a return or refund.

2. Return Process

To start a return, please contact our support team at [heycartyfix@gmail.com] with your:

  • Order number

  • Reason for return

  • Photos (if the product is damaged or defective)

Our team will review your request and provide instructions on how to return the item.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

3. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your return is approved:

  • Your refund will be processed within [6-7 Working Days].

  • The refund will be issued to your original payment method.

  • Depending on your payment provider, it may take additional time for the refund to appear in your account.

4. Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund instead.

5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within [3 DAYS] of receiving the product.

Include clear photos of the item and packaging when contacting [EMAIL ADDRESS] so we can resolve the issue quickly. Depending on the situation, we may offer:

  • A replacement

  • A full refund

  • Store credit

6. Non-Returnable Items

The following items may not be eligible for return:

  • Items marked as final sale

  • Personal care products that have been opened or used

  • Customized or personalized products

  • Gift cards or digital products

7. Return Shipping Costs

Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Shipping costs are non-refundable, and if a refund is approved, the cost of return shipping may be deducted from your refund where applicable.

8. Contact Us

If you have any questions about this policy or need assistance with a return, please contact us at:

Email: [heycartyfix@gmail.com]

We appreciate your trust in CartyFix and are committed to providing a smooth and fair shopping experience.